Sometimes planning a vacation out of town can be confusing. You are bound to have some questions. Check out the sections to the right for answers to many of the questions you will have about renting property in Hautulco.
Low season: Beginning of May to mid-November
High Season: Mid-November to end of April
Holiday periods: Weeks of Christmas and New Years and Easter/Semana Santa
Villas can be booked as early as a year in advance or as late as 24 hours prior (for most properties). The previous year's renters are always given priority to rebook for the same dates. Villa availability is shown on the property profile page and is updated daily. We are also constantly adding new villas and condos to the site and our Property Specialists will work with you to find the perfect vacation rental.
Our Property Specialists will work with you to decide on the perfect property. When you have chosen where you would like to stay, our Property Specialists will enter the reservation into our booking system which will generate a digital contract to confirm and secure your booking. You will receive a Booking Confirmation by email once payment has been processed.
If you would like to book online, there is a BOOK NOW tab on the right-hand side of the page. By clicking on that tab, you will find a reservation form that you can use to put a temporary hold on your property. Upon receiving this form, My Huatulco Vacation will place a 48-hour courtesy hold on the property and a digital contract will be issued by email. The final step will be an emailed Booking Confirmation when payment has been received
The online booking calendar is regularly updated but availability changes rapidly, especially during high season. For that reason, we will confirm availability with you once we receive your reservation form or when you call in to reserve your property.
Most of our properties have a 3-night minimum booking duration. The select few properties that have different booking minimums will be outlined on their property profile page. Please note - longer bookings are often privileged with reduced monthly rates. Inquire directly for more details.
All rental rates are quoted in US Dollars. Payment is in US Funds only. The initial reservation deposit is due by Visa, Mastercard, or money wire at time of booking. The total cost will be detailed out for you in the digital contract and will outline deposit amount, final payment amount and the agency service charge of $90.00 which is standard across all bookings. Tax is included in the rates.
The initial deposit of 50% will be charged to your credit card upon receipt of your signed digital contract plus the $90.00 administration fee. The remaining 50% may be paid by Visa, Mastercard, or money wire six weeks prior to occupancy. All bookings made less than 6 weeks in advance of occupancy must be paid in full by Visa, Mastercard, or money wire upon confirmation.
We encourage travellers to seek out cancellation insurance from a third-party provider. If booking is made on Visa or Mastercard, you can inquire about insurance potentially provided by said credit card.
If you choose not to take third party insurance, our cancellation policy will take effect. In the event of a cancellation, we always try to rebook the property on your behalf. If we are successful in doing so, we will extend a refund to you minus our cancellation administrative fee. If we are unable to rebook, any payments received will be forfeited to My Huatulco Vacation.
The security deposit amount varies for each property (see property profile for details). This deposit is taken to guarantee that the property is left in the same condition as found upon arrival. The property manager will tour the property prior to departure to ensure there is no damage. Any damage noted will be signed off on with you so you are clearly aware of any issues. Renters are also expected to use telephone cards for any long distance phone calls. Any calls charged to the property will result in a processing fee plus reimbursement to the owner.
The security deposit is provided to My Huatulco Vacation through a credit card approval form at the time you complete your booking form. This amount is NOT held against your credit card and will not be charged unless a claim is made against you by the owner or property manager.
Once we have received the signed digital contract and have processed your deposit, a booking confirmation will be emailed to you which will include your receipt of payment, important contacts, and the amount owing on your booking.
One of our Guest Services team members will meet you at the property at an agreed upon time with keys and will allow you access to the property. They will also answer any questions you have about the property.
The check in time is 3:00 pm and the check out time is 11:00 am. The property managers require that time between bookings to do the security check and to provision the property for the next renters.
Many of our properties have maid service included in the rental. Each property has specific details regarding maid service so make sure to check out the property profile for these details.
All property descriptions include a detailed list of the amenities available at each property. In most cases all essentials are included (linens, towels, drinking water, etc.) but the provision of shampoo and soap, etc. varies from property to property – make sure you verify details on the property profile.
Please do not assume that a property is pet free just because the property states no pets for renters. Some owners have pets but still restrict renters from bringing pets. If you have allergies, please check the with our Property Specialists so we can confirm this for you.
If the property owner allows pets, this will be noted in the property profile. If the profile states no pets, this must be respected. Some owners have allergies and/or are concerned about damages, neighbours, etc. If pets are permitted, this means one pet maximum. If you have more than one pet, please ensure this is discussed prior to arrival. If the property states no pets, you will be charged a mandatory $350 cleaning fee and will be expected to reimburse the owner for any damage that has been done to the property as a result of your pet.
We appreciate your respect around this issue.
For many renters, entertaining or having guests is part of the overall vacation plan. If you anticipate that you will be accommodating extra guests, please ensure the property you have rented has a maximum occupancy rate that fits your party size.
The maximum occupancy details are clearly stated on the property profile. Please see terms and conditions for our policy on exceeding this maximum number of guests.
Cell service is available throughout Huatulco – check with your service provider for rates.
Each of our properties varies in internet accessibility. Most of our properties offer full and unlimited internet access however, Huatulco is a remote location and signal strength will vary throughout the destination. Please contact our Property Specialists for details on internet service per rental unit.
Renters are held responsible for all long-distance charges made from the property during their stay. If a telephone is provided for you, it can be used for local calls but we ask that you use a calling card for any long-distance connections. You can either purchase a calling card prior to departure or you will be able to purchase one in La Cruceccita upon arrival. If there are long distance charges billed to the owner's telephone bill, these will be charged to your credit card in addition to a $30 administrative charge (this will be processed upon us receiving a copy of the phone bill from the owner).
Our Guest Services Concierge will be happy to assist you with any yacht or boat rentals for your vacation time.
Most properties include stocked purified water. However, you should plan on provisioning for this for the duration of your stay. One of the add-on services offered by My Huatulco Vacation is pantry stocking prior to arrival plus a re-stock once during your visit. This provisioning can include bottled water. Under no circumstances should you drink water directly from the taps. We would encourage you to use purified water for washing your fruits and vegetables.
The reality is that with any property there are neighbours and/or can be unexpected construction projects nearby. Unfortunately, there is very little we can do to predict or control this factor. If you are having excessive issues during your stay for any reason, we would encourage you to communicate with either the concierge or local property manager to assist you in resolving the situation. Please refer to our Booking Terms & Conditions for further details.
Check the Property Description for details as to whether Satellite is provided. Most properties have a television and DVD player.
Most of the populated bays and beaches in Huatulco are protected and fairly safe. Be aware of potential riptides and the fact that ocean conditions change rapidly. The safest beach for young children is Playa Entrega.